STORE POLICY
Customer Care & Store Policy
Your Hair, Our Care. Naturally.
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We value your trust and are committed to providing you with the best organic hair care experience. Please review our policies below to understand how we support you from shopping to post-purchase care.
Order Processing & shipping time
All orders are processed within 1–3 business days.
Once shipped, you will receive a notification via email or SMS.
Delays: While we do our best to ensure timely delivery, we are not liable for shipping delays due to external factors (e.g., holidays, customs, weather).
Payment and Security
We accept Visa, MasterCard, PayPal, Apple Pay, and secure checkout options.
All transactions are processed through encrypted and PCI-compliant platforms to ensure your payment information is safe.
Return Policy
Returns: If you’re not satisfied, you can return unopened and unused products within 14 days of delivery.
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Exchanges: Damaged or incorrect items will be replaced at no cost to you.
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Refunds: Once we receive your return, refunds are processed within 5–7 business days to your original payment method.
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Note: Due to hygiene reasons, opened or used products are not eligible for return unless defective.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments